We work with SaaS companies to incorporate Customer Success into the culture, strategy and operations of the business from pre-sale to renewal and advocacy.
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Services
Discovery Quick-start
We'll provide laser-focused management of process changes, customer systems implementations, and customer success optimizations that bring strategic value to your business.
A full-day health check during which we'll walk through your customer lifecycle to identify opportunities to increase reliability of post-sale customer engagement and operations that lead to growth and scalability.
Ongoing customer success leadership, execution and advisement to drive strategic projects, resolve problem areas, mentor leaders, train frontline staff, and provide interim management / oversight.
"We utilized Customer Imperative for guidance around our customer success efforts at Quantifize. As a result we achieved 100% annual growth and successfully exited the business in 2016. Jay has the tools and experience for every customer success challenge you will face as you grow."
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