Let Customer Success fuel your revenue growth engine
Drive add-on sales
Expand sales within the customer base to achieve negative net churn.
Let customers tell your story to drive brand awareness and lead generation.
Build data-driven strategies to drive user adoption and customer retention.
Don't see what you're looking for? We'll build a plan to meet your unique needs.
Check out our areas of expertise.
A full-day health check during which we'll walk through your customer lifecycle to identify opportunities to increase reliability of post-sale customer engagement and operations that lead to growth and scalability.
Ongoing customer success leadership, execution and advisement to drive strategic projects, resolve problem areas, mentor leaders, train frontline staff, and provide interim management / oversight.
We'll provide laser-focused management of process changes, customer systems implementations, and customer success optimizations that bring strategic value to your business.
Areas of Expertise
User adoption & engagement
Customer health scoring
Revenue retention & expansion
Upsell & cross sell strategy
Time to go-live optimization
Customer feedback management
Sales engineering (demo)
Enterprise sales & contracting
What our clients say
"We utilized Customer Imperative for guidance around our customer success efforts at Quantifize. As a result we achieved 100% annual growth and successfully exited the business in 2016. Jay has the tools and experience for every customer success challenge you will face as you grow."
Adam O'Donnell, Founder & CEO, Quantifize